Customer Support

Global access, expert issue resolution, and timely upgrades

         Contact us to start accelerating your business today.

Maximizing benefits and ROI while minimizing risks and costs is the overall goal for all business. Our support services are designed to achieve this goal. Providing services by people who know the business and products, we help to maximize benefits, and by providing new versions and enhancements on leading technology we secure investments, maximize uptime and minimize the total cost of ownership.

For over 10 years, ARTHEN and our customers have been growing and changing together. ARTHEN Support helps ensure that our customers maintain the clarity of their ARTHEN solutions and the agility needed to respond quickly to changes in the global marketplace—and that they maximize the lifetime returns on their investments in ARTHEN solutions and in their employee assets by preventing erosion of knowledge through attrition and turnover.

As times have changed, so have our customers and their support and maintenance requirements. We strive to ensure that our customers know how to reap the benefits of investing in maintenance and support—and that ARTHEN is providing the level and type of support desired. As a result, we have developed ARTHEN support based on what our customers tell us is most important to them:

• Optimal protection against downtime
• Responsiveness
• Fast resolution times
• Ability to fully leverage their investment in ARTHEN applications

To deliver on this, ARTHEN Support is focused on these priorities:

• Investing in the future through continuous R&D
• Providing support services focused on fast response and resolution
• Delivering continuous, tangible value throughout the customer relationship

The cornerstone of our maintenance strategy is continuous investment in product improvement and innovation. This helps our customers leverage and extend the foundation they have built with their existing ARTHEN solutions.

Time is money. Our customers' highest priority is having smooth-running, uninterrupted management applications. This is particularly true when their ARTHEN applications must satisfy strategic or mission-critical needs. That's why we consistently invest in developing new support features based on what our customers tell us is most important:

• 24x7 Critical (System Down) Support
• Incident response targets
• Proactive defect notification
• ARTHEN Knowledgebase
• Special Event Support
• Dedicated Telephone Line
• Download Center

When customers implement our products, the relationship is just getting started. Helping our customers get the utmost value from their investments in ARTHEN applications requires continuous engagement. The Support relationship helps ARTHEN customers prepare for the future by keeping current with the latest manufacturing techniques and trends, and preventing erosion of knowledge through attrition and turnover.

ARTHEN is committed to developing support services and solutions for our customers that will help them make informed technology choices throughout their relationship with us, and that will position them to maintain world-class global manufacturing operations, manage global operations successfully and sustain competitive advantage—now and in the future.

You can email the ARTHEN customer support team: service@arthen.com